National Stroke Foundation
AI Concierge
- Exploring ways that AI can benefit Stroke Survivors
- Qualifying the NSF for access to Innovation funding
- Solving a major friction point for the NSF user experience
The brief.
We were engaged by the National Stroke Foundation to run a remote version of our Innovation Sprint. Our brief was to work with subject matter experts to identify onboarding improvements through the use of autoregressive AI technologies. Our sprint vision was to provide stroke survivors of all ages, backgrounds, and medical diagnoses with direct access to community support and hyper-personalised resources.
The challenge.
Through the sprint process, we learned that the transition from clinical care to online support can be quite confronting for recent stroke survivors. This is exacerbated by stroke-induced disabilities, such as varying severities of mental and physical impairments, that can greatly reduce cognitive capability.
The opportunity.
One of the key challenges raised during the sprint was the difficulty finding direct answers to questions, personalised by factors such as age, gender, and medical diagnosis. This was an opportunity for the introduction of conversational AI as part of the onboarding process, as recent survivors and their loved ones can have thousands of questions relating to adjusting to life after stroke.
The result.
Our innovation sprint methodology enabled us to deliver an interactive proof of concept in a little under a week, demonstrating how a mix of conversational and autoregressive AI technologies could be applied to improve online services for stroke survivors. The final proof of concept — co-designed with members of the National Stroke Foundation — was used to demonstrate the organisations focus on delivering innovative digital solutions, allowing them to pursue further Government funding.
“Vice Versa’s innovative thinking and considered solutions are significantly propelling our mission forward.” — Richard Cullen, National Manager of Digital Services
